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At MYJEWR, we want every piece of jewelry to bring lasting beauty, meaning, and confidence. We carefully check our products before shipment, but if an issue related to materials or workmanship occurs, our warranty support is here to help.
MYJEWR offers a 2-year limited warranty on eligible jewelry items from the date of purchase. This warranty covers defects in materials or craftsmanship under normal use.
If your jewelry has a covered manufacturing issue within the warranty period, we may repair the item, replace it with the same or a comparable product, or offer store credit, depending on the situation and product availability.
Our standard warranty may cover the following issues:
Manufacturing defects related to materials or workmanship
Broken clasps, chains, or settings caused by a production defect
Loose or missing stones caused by a setting issue, not by impact or misuse
Missing or incorrect engraving compared with the original order details
Other confirmed quality issues caused during production
The warranty does not cover damage caused by normal wear, misuse, accidents, or improper care. Examples include:
Scratches, dents, fading, or general signs of daily wear
Lost or stolen jewelry
Damage caused by dropping, impact, pulling, bending, or crushing
Water, perfume, lotion, chemicals, cleaning products, or chlorine exposure
Damage caused by not following our Jewelry Care Guide
Unauthorized repairs, resizing, alterations, or modifications
Personalized details submitted incorrectly by the customer
Natural changes in appearance caused by long-term use
If your item qualifies for warranty service, MYJEWR will review the issue and provide the most suitable solution. Depending on the case, we may offer:
Complimentary repair
Replacement with the same item, if available
Replacement with a comparable item
Store credit for future purchase
The final solution will depend on the product condition, availability of parts, customization details, and the nature of the issue.
Warranty claims are usually reviewed within 7 business days after we receive the required information.
If your claim is approved, our Customer Care Team will provide the next steps. This may include return instructions, repair guidance, replacement details, or a prepaid return label when applicable.
Please note that not every claim will require a return. In some cases, clear photos may be enough for our team to assess the issue.
To submit a warranty claim, please contact our Customer Care Team and provide the following information:
Your order number
Clear photos or videos showing the issue
A brief description of what happened
Photos of the full item, including the damaged area
Any relevant customization details, such as engraving, birthstone selection, or photo design
Providing complete information helps us review your claim more quickly and accurately.
After opening a warranty claim, please submit all requested information within 2 weeks. If the required details are not provided within this period, we may not be able to continue processing the claim.
Warranty coverage is only available during the valid warranty period. If you contact us after the warranty has expired, we may be unable to provide free warranty service.
For customers who want extra peace of mind, MYJEWR may offer an optional 5-Year Jewelry Protection Plan on selected products.
This plan is designed for customers who wear their jewelry often and want extended support beyond the standard warranty period.
Depending on the product and plan terms, the protection plan may include:
Extended repair coverage for qualified jewelry issues
Support for eligible accidental damage
Free resizing for eligible items
Priority customer service
Faster claim handling when available
Additional protection beyond the standard 2-year warranty
The 5-Year Jewelry Protection Plan is optional, available at an additional cost, and may only apply to selected products. Availability and coverage details will be shown on the product page or at checkout when applicable.
If you need assistance with a warranty claim, protection plan, product care, or jewelry maintenance, our Customer Care Team is here to help.
You may also visit our Jewelry Care Guide for tips on how to protect your jewelry from water, chemicals, scratches, and everyday wear.
Thank you for choosing MYJEWR to celebrate meaningful moments. We are committed to creating jewelry that feels personal, beautiful, and gift-ready — and to supporting you with thoughtful service after your purchase.
